The Department of Education Covid 19 Helpline provides an information, guidance and signposting service to parents, students, education providers and their staff to support them with navigating issues around education and Covid 19. The team work within defined guidance issued by the Government via lines to take and FAQ's. The team operates via inbound telephone service, and email.
Information is updated on a daily basis and as a Helpline Adviser you must complete research using the documents and resources provided to ensure the information delivered is current and accurate at all times.
Helpline Advisers also record information and intelligence accurately and in appropriate detail to ensure accurate reporting, and to ensure the service remains tailored and current to customer queries and concerns.
Helpline Advisers work closely with their Team Manager to ensure the delivery of a high-quality service to callers with a view to consistently improving their performance.
Training is conducted on site and there maybe the possibility to work from home afterwards.
Our ideal candidate will have the following skill set:
This position is subject to a standard DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures - you must be able to provide appropriate documentation to support this
Adecco is an equal opportunities employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Posted 1 week ago
Newcastle Upon Tyne
Up to £8.72 per hour