IT Service Design Manager

Passionate about Service Management, in particular Service Design? Are you experienced in service management and service operation? Want to work on projects that help shape the future of one of the biggest government departments, providing better support to vulnerable people - right when they need it the most? Are you experienced in liaising with senior stakeholders both within the design community and service operations? Looking for a chance to become an active member of a brilliant IT Service Management community? Do you want flexible working, 60% home working as part of a hybrid model and a pension worth over 27%? Does that sound like you? YES! Then click apply today, we'd love to hear from you Delivery World-Class Products. This is a fantastic opportunity to join DWP's Service Operations Design and Transition team. We are embarking on a journey - The remit of the team is evolving and we are looking for talented individuals who can help shape the future operating model and bring together large amounts of data to produce clear and robust service designs. The team play a key role in defining and shaping the Service Management characteristics as a project navigates through delivery, ahead of handing over to our Service Transition team. You will be in the thick of it, working with technical specialists and Transition Managers. It's about ensuring that our services meet business and service needs, laying foundations for live service. You'll be passing the baton to service transition who ultimately ensure a smooth transition into production, working closely with teams in design and architecture. Details. Wages. Perks. You'll join our team based at our digital hub in Newcastle. In return for your skills, we offer salary up to £40,666 per annum. We have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with home working about 60% of the time. You'll also get a brilliant civil service pension with employer contributions worth 27.1%, plus a generous leave package starting at 26 days, rising over time to 31, plus all the usual bank holidays and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for further information and to start an application on Civil Service Jobs.

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Job Overview

ID:

607095

Date Posted:

Posted 3 days ago

Expiration Date:

12/06/2022

Location:

Newcastle Upon Tyne

Salary:

Competitive

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